Frequently Asked Questions
Everything you need to know about your next favorite piece of body jewelry.
What materials are used in your body jewelry?
We prioritize safety and durability by using high-quality materials including 316L Surgical Steel, G23 Titanium, 14K Gold, and hypoallergenic acrylics to ensure comfort for all skin types.
How do I determine the correct gauge or size for my piercing?
Each product page includes a detailed sizing guide. We recommend measuring your existing jewelry or consulting a professional piercer, as sizes can vary significantly based on the placement of the piercing.
Can I return or exchange my jewelry?
Due to health and safety regulations, we cannot accept returns or exchanges on body jewelry once the hygienic seal has been broken or the item has been worn. Defective items can be replaced within 30 days.
How long does shipping take?
Standard domestic orders typically arrive within 3-7 business days. We also offer expedited shipping options at checkout if you need your new look sooner.
How should I clean and maintain my jewelry?
We recommend cleaning your jewelry with mild antibacterial soap and warm water. Avoid harsh chemicals or alcohol on plated items and organic materials like wood or bone to preserve their finish.
Do you ship internationally?
Yes, Pierced Universe ships to most countries worldwide. International delivery times vary by location and typically range from 10 to 21 business days.