Returns & Exchanges
At Pierced Universe, we prioritize your satisfaction and hygiene; therefore, we offer a 30-day return policy for most unworn and unopened body jewelry. Due to the intimate nature of our products, all returns must remain in their original heat-sealed packaging to be eligible for a refund or exchange.
Verify Eligibility
Ensure your items are unworn and still contained within their original, tamper-evident vacuum seal packaging.
Initiate Request
Contact our support team with your order number and photos of the sealed product to receive a Return Merchandise Authorization (RMA) number.
Package and Ship
Securely pack the items in a padded envelope and include your RMA slip before shipping them back to our distribution center.
Processing and Refund
Once our quality control team inspects the seals, your refund or store credit will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing